Inspired by these signs, I have started to comment on whether or not I have to press "1" for English when I call a company with an automated answering system.

When I get through to a human, I take care of my business, and then, very politely, tell them I have a complaint. I say it's not with you (the operator), and compliment him (if he deserves it). I say that I think that it's wrong that in America, where the vast majority of people speak English only, that I should have to press "1" for English. I go on to say that some other businesses I call have a brief message in Spanish, but if I do nothing, it automatically connects to an English-speaking operator, and that's the way I think it should be. (The first time I said this, the operator agreed with me!)

In order to keep them from thinking I'm a bigot, I say that I think it's OK that they offer their services in Spanish. (In reality, I think it's wrong, but one step at a time.) In order to keep them from thinking I'm a crank, I am very polite and pleasant and positive.

On the other hand, if I don't have to press "1," I compliment them on their policy, and encourage them to keep it that way.

So, may I suggest that we all try this? Most companies are dying to know what their customers think. Tell them you don't want to press "1," tell them why, and tell them nicely. We just might turn the tide.

I have noticed that I no longer have to do that with my HMO which makes me think they now have a different number for Hispanics.